Peter Avis.
Peter Avis is a multi-award-winning general manager and customer service consultant.
With over 25 years’ international experience in the hospitality sector, Peter has launched high-end restaurants and some of the world’s most luxurious hotels. His rise through the hospitality industry, from dishwasher to winner of the UK Restaurant Manager of the Year, epitomises the power of hard work and humility, along with a continued pursuit for exceptional quality and high standards.
For over 15 years, Peter played a key role in the Virgin Group, working closely with Sir Richard Branson on projects including the management of London’s renowned Roof Gardens and the launch of Virgin Limited Edition hotels such as Mont Rochelle in South Africa and Kasbah Tamadot in Morocco. He also personally oversaw the wedding of Sir Richard’s daughter on Necker Island and featured in Channel 5’s Inside Hilton documentary.
keynote speeches.
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During a 25-year career, Peter has seen first-hand, from the bottom up, what is required to deliver and maintain the highest standards of customer service and care. Peter considers and discusses the skills and requirements to create and manage a memorable experience and how to deal with inevitable difficulties and pitfalls along the way.
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Any business needs to keep customers and clients happy. In the hospitality industry this also means keeping your customers engaged. Peter identifies the key factors required to ensure that you and your business delivers on its promise.
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Engaged employees perform at a higher level and bring passion and interest to their job. Peter identifies the key drivers of experience, productivity and engagement so companies can act in real-time to drive changes in the workplace.
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From a dishwasher in a restaurant in Miami to receiving the award of UK Restaurant Manager of Year, Peter has seen all the necessary tools, including commercial requirements, to succeed. He discusses what he has learnt and how this can help shape your business both internally and externally.
Speaking Office Is Peter Avis’ official speaking agent.
videos.
Speaking Highlight
frequently asked questions.
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Peter most frequently focuses on leadership, organisational culture, customer service, employee engagement, and commercial performance. Drawing on extensive frontline and leadership experience, his work explores how organisations deliver on their promises, build engaged teams, and create consistently high-quality customer experiences in demanding environments.
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Peter is typically engaged for keynote-style sessions. He delivers these across conferences, corporate events, and internal organisational programmes, with formats shaped to suit the audience and objectives of the event.
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Beyond keynote presentations, Peter can contribute to facilitated discussions and follow-up sessions. These formats allow organisations to explore themes such as customer experience, employee engagement, leadership accountability, and performance in greater depth, and to apply insights directly to their own business context.
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Peter’s work is particularly relevant to organisations focused on improving customer experience, strengthening employee engagement, and translating leadership intent into consistent delivery. His insights resonate strongly in environments where service quality, commercial performance, and team engagement are closely linked.
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Peter most commonly engages with senior leaders, leadership teams, managers, and professional audiences. His talks are relevant to organisations operating in service-led, customer-facing, and performance-driven environments across a range of sectors.
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His approach is practical, engaging, and experience-led. Peter combines real-world leadership and frontline insight with clear commercial understanding, focusing on what actually drives customer satisfaction, employee performance, and organisational consistency.
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Peter adapts his content to reflect the audience, sector, and organisational priorities. He focuses on real-world leadership, service delivery, and engagement challenges, using relevant examples rather than generic theory or one-size-fits-all models.
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Peter’s insights into leadership, customer service, and employee engagement translate effectively across international and multicultural business environments, particularly where consistent standards and service delivery are critical.
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Pricing for Peter is influenced by factors such as event location, format, and time commitment. Speaking Office ensures fee consistency across all enquiries, whether via speaker bureaus or direct clients, so that pricing remains aligned and non-competitive across channels. Accurate and up-to-date pricing can be provided once event details are shared, ensuring alignment with both the client’s requirements and Peter’s long-term positioning.
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Speaking Office aims to respond promptly to all enquiries regarding Peter Avis typically within one business day. Response times may vary slightly depending on event complexity and time zone, but all enquiries are handled with care and attention.
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Peter is available for virtual and hybrid events, as well as in-person engagements, depending on availability and event requirements. Speaking Office can advise on the most appropriate format based on audience, objectives, and technical considerations.
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Advance booking is recommended for Peter, particularly for peak periods and international events. While shorter lead times can be accommodated, early enquiry allows for greater flexibility and planning.
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Speaking Office exclusively represents Peter for speaking engagements and live events work. Details regarding availability, fees and general enquiries are managed by his speaker manager via the contact information on this page.
How do I book Peter for a speech?
Speaking Office exclusively represents Peter Avis for speaking engagements. All speaking enquiries are handled by Speaking Office, whether made directly or via approved speaking agents.
To book Peter to speak, please contact Michael at Speaking Office: